THE IMPACT OF WORKPLACE STRESS AND WORK OVERLOAD ON EMPLOYEE PERFORMANCE: AN EMPIRICAL STUDY FROM PAKISTAN'S BANKING SECTOR

Abstract

The purpose of this research was to study the effect of work place stress and work overload on employee’s performance of various public and private banks in Islamabad area. For this study, Islamabad capital territory was selected firstly and five (05) different Government and private banks were chosen for the analysis. The study was quantitative and for this purpose questionnaire was the most applicable method for data collection. An adopted questionnaire of Donald A. Buckingham (2004) and Kavitha Venugobal (2017) was used to collect the data. Total of 300 questionnaires were distributed among the employees from pay scale 01 to 20 of the organizations out of which a sample of all 300 was received and finalized for further analysis. The collected data was analyzed with help of statistical package for social sciences (SPSS). Using Correlation Analysis, the relation between the variables was found which explained that both the independent variables (Stress and Work Overload) were negatively related to the dependent variable (Employee’s Performance). The Regression analysis tool was used to check the effect of both independent variables (Stress and Work Overload) on dependent variable (Employee’s Performance). The results gave clear evidence that if the employees are stress due to any reason either internal or external and are overburdened, uncomfortable in their job, their performance towards the organization will be low which ultimately will make hurdles in achieving organizational objectives.

Keywords:

Stress, Work Overload, Employee’s Performance, Role Conflict, Job Insecurity,Occupational Challenges, Motivation, Job Satisfaction.